COVID-19 – IMPORTANT INFORMATION
At the Amathus, the safety and security of our guests and team members has always been one of our highest priorities, now with Covid-19 in our lives for the long term, it will be even more so!
FREQUENTLY ASKED QUESTIONS
1. In light of COVID-19, what steps is Amathus taking to help protect guests and employees?
Here are some of the many new procedures we have introduced to protect you during the current COVID-19 crisis.
Team Members: All our team members have received training on the new standards regarding COVID-19 health & safety protocols. Every member of staff will strictly comply with these protective measures which include hand hygiene, wearing masks indoors (but not outdoors) and social distancing. Employees will also be asked to stay home and seek medical attention if they, or someone in their household, has any COVID-19 symptoms.
Arrival: On arrival at the Amathus our staff will act as your guide, sensitively communicating all the new hygiene measures so you can move around the hotel, knowing that you are being looked after with the greatest care.
Hygiene: Hand sanitizer, in dispensers, will be available in key places including: main entrance, reception, lifts, restaurant entrances, lockers, public toilets, meeting and event spaces, spas, pools and gym.
Medical Support: Any medical support required will be provided in line with government regulations. The hotel has ample first aiders on duty at all times and a designated Doctor on call 24 hrs., to provide assistance, including testing and health check services. Our team members have clear instructions for reporting any possible cases of COVID-19 to senior management and external authorities as required.
COVID-19 awareness: information will be available for guests on the TVs in all our rooms.
Cleaning & Disinfection: The disinfection frequency of all high touch points in the hotel’s public areas has been increased to once per hour. These areas include, but are not limited to: Reception counters, Guest Relations’ desk, lifts and lift buttons, door handles, public bathrooms, room keys & stair handrails. Guest bedrooms will be fully disinfected after every departure, prior to a new guest arriving.
Cleaning protocols: Our cleaning products and protocols meet specific guidelines for approved effective use against viruses and bacteria. When cleaning guest rooms, we pay particular attention to high-touch items. All bed & bath linen is washed at a high temperature.
Facilities & Outlets: The Restaurants, Bars, Spa, pool areas, Gym and all other outlets will also observe social distancing and comply with the current mandated occupancy limits. These areas will be disinfected regularly and after each use, including tables, seating, sun beds, massage beds and gym equipment. Menus will be digital on your personal smartphone via QR codes at every table. In-room dining will also continue to operate under new strict measures to ensure your safety.
Kids Club: The Pelican Kids Club is open daily between 10:00-13:00 and 14:00-17:00 to children 4-12 years old. The maximum number of persons allowed in the kids club at a time is 15. Parents are not allowed to enter in the Kids Club, unless there is an emergency and permission from the hotel management; our team of experts which complies to all security and safety regulations will supervise the kids club at all times. In case you would like to make a reservation for a specific time slot/activity our Kids Club’s team will be pleased to assist you. Our floating Water Playground is temporarily closed.
Physical Distancing: Throughout the hotel, we adhere to the guidelines for proper physical distancing. Guests and employees must practice physical distancing whenever possible, by standing at least 2m away from people they are not travelling with.
We trust these actions will help put your mind at ease and although we have taken all these measures, there will not be any perceptible changes to your holiday experience at our hotel. In fact, this year there will be more space for you to relax, reward yourselves and enjoy the experience!
2. If one of us became ill with COVID, what are the hotel’s self-isolating rules, can we stay at the hotel, or would we need to move?
In the case that a hotel guest develops symptoms and is a suspected CV19 case whilst at the hotel, that person and their travelling companions have to immediately self-isolate in their rooms and await arrival of state medical services who will test and confirm whether they are positive or not. If they are positive they will be transferred to the quarantine facility in Limassol and will remain there for 14 days. The expenses for this will be born by the Cyprus government. The patient will bear only the cost of amending their return flight tickets. All the rooms in the hotel are fully disinfected between departure of guests and arrival of new guests.
3. What are the changes around the pool area we should expect, is access to use the pool limited?
Around the pool, Sunbeds will be further apart with 4 metres between umbrellas and 2 metres between pairs of sunbeds. As per Cyprus Government Covid-19 preventive measures, bathers must disinfect their hands, take a shower while wearing waterproof shoes, use disinfection foot bath and wear a waterproof headcover (swimming cap) before entering the swimming pool. Personal hygiene practices to be followed by bathers are communicated at the respected areas. At the moment our bar counter service is temporarily unavailable as per state instructions, drinks are ordered and brought to the sunbeds, or guests will be able to sit and be served at the tables next to the Beach bar.
4. What changes to restaurants should we expect, limited availability?
The main difference is that The Grill Room is temporarily closed. Limanaki, Athina & Helios Bar, Fresh Snack bar are open. Again tables are more spaced out, but due to reduced occupancy should not have a major impact. Buffet service will be available for breakfast initially but with appropriate measures, traffic flow, more live cooking, more items individually portioned and more assisted service along with changing of service utensils every 20 minutes. At the Kalypso Restaurant & Gardens we will not have buffets for lunch and dinner, just a la carte, when we reach a certain level of guests under Half Board terms, buffets will restart.